Policies & Legal
At Lucky Girl Nail Spa, we value transparency, trust, and respect. To provide every guest with an elevated experience, we kindly ask that you review our policies below. By booking an appointment, you acknowledge and agree to these terms.
Terms & Conditions
By booking an appointment at Lucky Girl Nail Spa, you agree to the following terms:
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Appointments: A valid credit card is required to secure all bookings.
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Age Requirement: Guests under 16 must be accompanied by an adult. Some services may carry additional restrictions.
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Arrival: Please arrive at least 10 minutes early to enjoy your full service time. Late arrivals may result in shortened services.
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Personal Belongings: Lucky Girl Nail Spa is not responsible for lost or stolen items.
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Health & Safety: Guests are responsible for disclosing allergies, medical conditions, or injuries prior to services.
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Memberships & Packages: All benefits are non-transferable and may not be combined with other offers unless specified.
Cancellation Policy
At Lucky Girl Nail Spa, every appointment is reserved exclusively for you. To ensure the best experience for all of our guests, we kindly ask that you review our cancellation guidelines.
Credit Card on File
A valid credit card is required to reserve all appointments. Your card will only be charged in the event of a late cancellation or no-show.
Cancellations & Rescheduling
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24 Hours Notice: Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
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Late Cancellations: Appointments canceled within 24 hours of the scheduled service will be charged 50% of the booked service value.
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No-Shows: Guests who miss an appointment without notice will be charged 100% of the booked service value.
Memberships & Prepaid Services
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For memberships and packages, the cancellation or no-show fee will be charged to your card on file, or the prepaid service credit may be forfeited.
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Members with repeated late cancellations or no-shows may face a temporary booking suspension.
Group & Special Bookings
For parties of 3 or more guests, we require 48 hours’ notice for cancellations. Cancellations within this window will be subject to a 50% charge per service reserved.
Grace Period
Guests arriving more than 10 minutes late may need to shorten their service or reschedule, in which case the late cancellation policy applies.
Refund Policy
At Lucky Girl Nail Spa, all services are final sale. We take pride in ensuring your satisfaction, and will always work with you to deliver the best possible result.
Services
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Non-Refundable: Due to the nature of spa services, all treatments are non-refundable.
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Service Concerns: Please notify us within 48 hours if you are unsatisfied. We will gladly provide a corrective service at no additional charge.
Products
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Returns: Unopened retail products may be returned or exchanged within 7 days of purchase with a receipt.
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Final Sale: Opened or used products are non-returnable for hygiene reasons.
Memberships & Packages
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Membership fees, gift cards, and prepaid services are non-refundable.
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Management may approve adjustments in special cases (relocation, medical circumstances).
Deposits
Deposits for group or specialty bookings are non-refundable, but may be applied toward a future booking with proper notice.
Privacy Policy
At Lucky Girl Nail Spa, your privacy is important to us. We collect only the information necessary to deliver your services and protect your account.
Information We Collect
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Name, email, phone, and billing details for booking.
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Securely stored credit card information for reservations.
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Membership and service history.
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Website usage data (non-identifiable).
How We Use Your Information
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Confirm and manage appointments.
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Process payments.
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Provide membership benefits.
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Send confirmations, reminders, and occasional updates.
Sharing of Information
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We do not sell or rent personal information.
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Information may be shared with trusted booking/payment providers.
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Disclosure may occur if required by law.
Data Security
Industry-standard encryption and secure payment systems protect your data. Access is restricted to authorized personnel.
Your Choices
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You may opt out of promotional emails or texts anytime.
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You may request access, updates, or deletion of your data.
Cookies & Tracking
Our website may use cookies to improve functionality and guest experience.
Policy Updates
Updates will be posted on this page with a revised “last updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Lucky Girl Nail Spa
Potomac, MD
luckygirlnailspa7@gmail.com
301-637-9554